Returns & Refunds

Returns and Refunds Policy

At The White Chocolate Company, we want you to enjoy your chocolate experience.

As our products are food items, we generally do not accept returns or exchanges for reasons such as a change of mind or personal taste preferences.

Damaged, Incorrect or Missing Products

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and its packaging where applicable.

Refunds and Replacements

After reviewing your complaint, we will determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy, depending on the circumstances and applicable law.

Approved refunds will be processed through the original payment method wherever possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Food Safety Concerns

Please do not consume a product if its packaging appears tampered with or you have a reasonable concern about its safety. Contact us promptly so that we can investigate.

Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.

For assistance, contact [thewhitechocolatecompany@gmail.com] or [7002726179].

The White Chocolate Company